Basic Communications Officer Training Program

Basic 911 Dispatcher Training Program

As mandated by Georgia law, anyone employed by a local government agency to receive, process, and dispatch public-safety related information must, within the first 6 months of employment (both part-time and full-time), complete a 40-hour training program in order to earn certification as a Communications Officer through the Georgia Peace Officer Standards and Training Council (POST). The Basic Communications Officer Training program at GPSTC satisfies this requirement and is designed for newly hired Communications Officers.

In order to attend the course you must be currently employed by a local governmental agency and have an approved application for certification on file with the Georgia Peace Officer Standards and Training Council.

Candidates who are currently employed by a public safety agency should immediately begin to complete a POST application, which can be done online at any time. Upon completing the POST application, students should have their agency’s training officer enroll them in the Basic Communications Officer Training program.

Agencies do not have to wait for the application to be approved before enrolling their officers in the course; but students will not be accepted into the program unless POST has approved the application at least 30 days before the class begins. The Basic Communications Officer Training Course must be completed within the candidates first six months of employment. Admission priority is given to employees of local government agencies who are still within the six-month deadline.

Training Program Highlights

Length of Program: 1 week
Tuition: FREE for new Public Safety Communications Officers/Telecommunicators employed by a local governmental agency in Georgia; $600 for those who have been employed longer than six months
Dates Offered: View dates the program is offered 
Locations offered: GPSTC Forsyth 


GPSTC's Basic Communications Officer Training program consists of 40 course hours and takes one week to complete. Outside independent study is required.



Basic Communications Officer Topics Course Hours
Registration and Pre-testing 1
Role of the Communications Officer 1
Communications Officer Liability 2
Telephone Techniques 4
Communications Impaired Callers 4
Crisis Intervention 4
Radio Broadcast Techniques 4
Law Enforcement Dispatch 4
Fire and Hazardous Materials Dispatch 3
Medical Dispatch 2
Terrorism and WMD 3
Emergency Management Independent Study
Stress Management Independent Study
Cognitive and Performance Testing 8


Tuition and Fees: Tuition and lodging are free for Basic Communications Officer Applicants who have been employed for six months or less. Applicants who have been employed more than six months must pay tuition. Tuition is due no later than the first day of class and may be paid by check, invoice, or credit card. Contact Registration at (478) 993-4430 for payment by credit card or invoice.

Course Materials: Students should be prepared to take notes during class and should report with a pen or pencil and paper. All other materials will be provided. Should students wish to purchase a personal copy of the Communications Officer Reference Text used in class, they may contact the Course Coordinator.

Course Hours: The Basic Communications Officer Training Course lasts from 8:00 AM to 5:00 PM on the dates scheduled. Students should not expect to be released from class before 5:00 PM on Friday. Due to testing, it is possible that class will extend beyond normal business hours on Friday. Please make any necessary arrangements to accommodate the course schedule.

Dress Code: Professional dress is expected of students at all times. If the agency requires uniforms, students should wear this uniform throughout the course. Unacceptable dress includes: open-toed shoes, jeans, capri pants, shorts, t-shirts, hats, mini-skirts, sweats and any clothing that fails to cover undergarments. Students who report to class dressed inappropriately will be asked to change and will be charged with an unexcused absence.


Sonya Jackson, Coordinator
[email protected]
(478) 993-4624

Not in Georgia?

For resources on becoming a 911 Telecommunicator in other states, please visit the How to Become a 911 Dispatcher national website.