Registrar FAQ

Below are some of the questions that GPSTC students and customers most frequently ask the Registrar’s office. If you find that you still need assistance, you may contact the Registrar’s office by phone at (478) 993-4458 or (478) 993-4225 or email [email protected].

Can I update my employees’ information while being logged in under my GPSTC Access account (telephone number, email address, last names, etc.)?

In order to edit your employees’ information, the employee would have to log in under their own GPSTC Access Account and edit their information. Agency Administrators cannot update their employees’ information while being logged in under their GPSTC Access.

How will I know that my agency information has been updated?

Once your agency has been updated, you will receive a confirmation email from us. At that time, you can log in and view the changes we made under Agency Profile. Once logged in, you will ONLY be able to view your Agency’s Profile, designate Administrators, and update Personnel Roster. All of your Registration features have been moved to your GPSTC Access account.

I’m just a secretary but I handle all of the training for my agency. Although I’m not a sworn in officer, can I still add myself to the personnel listing and designate myself as an administrator?

In order to continue registering employees’ for upcoming classes, you would have to be added to your staff’s personnel listing. Once added, then you can designate yourself as an Administrator and you’ll still be able to handle all of your agency’s registration needs in the future.

After October 1st, will I still be able to log in under my agency id and password?

After October 1st, you will no longer be able to log in under your Agency Profile Account and make registration changes. Prior to October 1st, agencies were encouraged to log in and designate employees as Administrators within their agency. Those Administrators will have to log in under their personal GPSTC Access account and they will have the necessary access to make registration changes.

I’ve forgotten my password; can you give it to me over the phone? Or how can I reset it?

Due to security reasons, we do not release passwords via the telephone. If you do not know your password, please select Forgot Password on the GPSTC Access or Agency Profile log in page. Follow the necessary steps to either receive a link to your email address, which we have on file for your account, or fill out the form to reset your password.

How can we register employees for classes online after October 1st?

After October 1st, employees designated as Administrators within the agency will have to log in under their own personal GPSTC Access Account to make any registration changes. If these employees have forgotten their log in information, they can select the Forgot ID or Forgot Password link on the GPSTC Access page. Please follow the necessary steps to either receive a link to your email address, which we have on file for your account, or fill out the form to reset your password.

By removing an employee from my personnel listing, am I deleting their records too?

When you remove an employee from your personnel listing, it does not delete their record. This feature only lists them as “Unknown Agency” but all of their records are still maintained. These students are encouraged to contact their new/current agency as soon as possible to update their agency information for future training.

I have an employee that works for my agency part-time and another agency full-time. How can I put him under my agency listing too?

Students are now allowed to be associated with more than one agency. All you have to do is claim the student under your personnel listing and we will take care of the rest.

I’m trying to remove an employee from my personnel listing but I keep getting an error message. What should I do?

This feature of our online Agency Profile is available on Internet Explorer 10 or newer. If you do not have a newer version of Internet Explorer, this feature is also available on Google Chrome. If you are still encountering the issue after verifying your browser, please contact Technical Services at 478-993-4425.

How do I add/update my Agency Profile?

Click the following link for instructions on Setting or Updating your Agency Profile.

How do I add/establish Agency Administrators that may enroll staff for training?

Click the following link for instructions on Adding Administrators to your Agency.