Below are some of the questions that GPSTC students and customers most frequently ask the Registrar’s office. If you find that you still need assistance, you may contact the Registrar’s office by phone at (478) 993-4458 or (478) 993-4225 or email [email protected].
Once an Agency Administrator establishes or approves an employee’s account, any changes must be updated by the employee themselves; they cannot be made by an Administrator.
Once your agency profile has been set up or updated, your Agency Head will receive a confirmation email from us. At that time, you can log in and view the changes we made under the Agency Profile. Once logged in to the Agency Profile, you will ONLY be able to view your Agency’s Profile, designate Administrators, and update the Personnel Roster. All of your Registration features have been moved to your GPSTC Access account, if you are a designated Administrator.
Agency Administrators, whether sworn or civilian, have the ability to manage the agency’s roster and training requests/records. In order to continue registering employees for upcoming classes, you would have to be granted the Administrator designation/permissions. If you have the Agency Profile password, you may designate yourself to this role. If you do not have the Agency Profile password, either an existing Full Administrator may add this designation for you, or you would need to submit an Agency Profile update to change the password to gain access and make the designation. Once added as an Administrator, you will be able to handle all of your agency’s registration needs.
You cannot log in under your Agency Profile Account and make registration changes. Administrators have been granted permissions to make registration submissions/changes via their personal GPSTC Access account.
Due to security reasons, we do not release passwords via the telephone. If you do not know your password, please select Forgot Password on the GPSTC Access or Agency Profile log in page. Follow the necessary steps to either receive a link to your email address, which we have on file for your account, or fill out the form to reset your password. Password updates will be completed no later than the next business day following receipt of the request.
In order to register your agency’s employees for training, you must be designated as a Full or Training Administrator within your Agency Profile. To make any registration submissions or changes, you will log into your personal GPSTC Access account. If you have forgotten your log in information, you can select the Forgot ID or Forgot Password link on the GPSTC Access page. You will need to follow the necessary steps to either receive a link to your email address, if we have one on file for your account, or fill out the form to reset your password. Password updates will be completed no later than the next business day following receipt of the request.
When you remove an employee from your personnel listing, it does not delete their record. The removal will update their Agency Affiliation from your agency to “Unknown Agency” but all of their records will be maintained. These students will receive an email encouraging them to contact their new/current agency to update their agency information for future training. If they are not currently employed with an agency, they may designate “Private Citizen” as their current Agency Affiliation.
Students are permitted to be associated with more than one agency. If you are an Agency Administrator, add the student under your personnel listing and proceed with necessary registration/report functions.
Employees may be removed from your agency personnel listing via an Agency Administrator’s GPSTC Access account; they cannot be removed via the Agency Profile. If you are an Agency Administrator, please log into your GPSTC Access account, choose the Agency Roster menu header, and proceed with the necessary additions/removals.
Click here to access the Agency Profile login page. Instructions for how to add/update an Agency Profile are located just below the login fields.
Click here to access the Agency Profile login page. Instructions for how to add/remove Agency Administrators are located just below the login fields. Please note that while Agency Administrators may be added via the Agency Profile account page, Agency Administrators may only be removed by existing Full Administrators, via their personal GPSTC Access account.